FAQs

Ordering FAQ

How do I place an Order?

Simply add the products to your cart, go to checkout, and you're good to go! We'll take it from there and have your order on its way to you in no time!

What payment methods do you take?

  • Shop Pay
  • Visa, AmEx, Mastercard, Discover credit cards
  • Visa and Mastercard debit cards
  • Apple Pay
  • Google Pay
  • Meta Pay
  • Paypal
  • Venmo

When will my order ship?

We ship all orders within 2 business days—unless it's a U.S. national holiday or an item is out of stock. We'll keep you updated every step of the way!

Can I cancel my order or modify it?

Need to cancel or make changes to your order? No worries!

You’re in charge—just click the live chat at the bottom left of any page. Whether you need to update your address, remove items, or cancel entirely, we’ve got you covered. If your order has already shipped, just contact us through the Contact Us page, and we’ll help sort out a return.

How does the order appear on my credit card?

We understand how important privacy is, so your transaction will appear as 'Xyrotz LLC' on your credit card statement—not 'Hidden Security Cams.' Your privacy is our priority.

Is it safe to order from your website?

Yes, it’s absolutely safe to order from our website! Your security is our top priority. All connections are fully encrypted with SSL, and we use Shopify, a leading e-commerce platform that's SOC 2 Type II, SOC 3, and Level 1 PCI DSS compliant for secure credit card processing. You can trust that your information is in good hands. For more details, feel free to check out our privacy policy.

Shipping FAQ

Is Shipping Free?

Yes! We offer free ground shipping on all orders, no matter how much you spend!

How long does it take for my order to arrive?

Most of our customers receive their order within 4 days, though delivery times may vary slightly depending on your location. We work hard to get your items to you as quickly as possible!

Where do you ship to?

We ship to any address in the USA, including homes, apartments, businesses, and private mailboxes. Wherever you are, we've got you covered!

How do I track my order once it has been shipped?

You’ll receive an email with a tracking number as soon as your order ships. If you misplace it, no worries! Just reach out to us through the Contact Us page or use the chat widget at the bottom left of the page, and we'll help you out.